Frequently asked questions

Need some help or assistance?

What will the lead time on my order be?

We make all of our furniture to order so we start work as soon as we have a confirmation from you. Usually, this means orders for task chairs can be turned around in 2 weeks.  For soft seating, our lead time is 2-3 weeks.  In peak times and for exceptionally large orders, we’ll need to talk.

Is there a delivery charge?

The prices in our Price Guide and in the Dealer Area of the website include delivery to our nationwide dealer network on orders over £250 (net ex VAT).

Orders under £250 (net ex VAT) will be charged £20 delivery.

If you would like an order delivered direct to your client, there will be a delivery charge depending on the size of the load and delivery location. Talk to the Customer Services Team and we can work out the most cost effective way to achieve that.

Can you help with a quote?

Of course. It’s easy to put quotes together on the website. If you are logged on, just click on the product you are interested in, chose the fabric and optional extras you need, then click ‘Add to Quote’ at the bottom of the page. If there’s more than 1 product you are looking at, repeat the process, then you can email the quote to yourself or anyone else you choose, or if you are ready to proceed, click ‘place order’, sending the order to our customer services team to process. If you aren’t logged in, you can do as above, but the prices won’t appear.  Instead of ‘Place Order’ button, you’ll see ‘Place Enquiry’ which will come to the Customer Services team who will come back to you with pricing.

If you’d like to talk a job through with one of our experienced team, get in touch and we’ll be happy to discuss how we can support your project.

Where’s my order?

Give us a call and we can find out for you.

Need to speak to one of our team?

We’re happy to put you in touch. But to make sure we connect you with the right person, give us a call.

What’s the weight capacity on your chairs?

 

Our chairs are guaranteed for use up to 8 hours a day by users up to 150kg.

The exceptions to this are listed below.

Product Name Usage

Posturemax & Ergonomic 24 ranges

24 hour/day use with users up to 150kg

Posturemax 200

24 hours/day with users up to 200kg

Cyrus Bariatric

Users up to 350kg

SK stacking chair

Users up to 200kg

Model G1 in Gloucester range. All chairs in Athena, Tryo, Versit & Vista ranges

8 hours/day use with 110kg weight capacity.

How much will my chair weigh?

Please see our grid here.

RANGE MODEL CHAIR WEIGHT
MONO MONB112 13KG
  MONB112ADJ 14.2KG
  MONB122 13.8 KG
  MONB122ADJ 15.1KG
  MONW212 13KG
  MONW212ADJ 14.2KG
  MONW222 13.8KG
  MONW222ADJ 15.1KG
POSTUREMAX P73 20.9KG
  P73ADJ 24.3KG
  P83 22KG
  P83ADJ 25.4KG
POSTUREMAX 200 PHL73 21.7KG
  PHL73ADJ 25.1KG
  PHL83 22.8KG
  PHL83ADJ 26.2KG
SENSIT-AIR STA102 14.6KG
  STA102ADJ 16.1KG
  STAC100 12.1KG
  STAEX100 14.1KG
ESSENCE E92ADJ 22.1KG
  E82ADJ 21.1KG
  EC80A 16KG
IMPACT IM21 17.4KG
  IM21ADJ 21.3KG
  IM22 17.4KG
  IM22ADJ 21.3KG
  IMC20 12.4KG
  IMEX20 14.9KG
RAZER RZ42 17.4KG
  RZ42ADJ 18.9KG
  RZ52 18KG
  RZ52ADJ 19.5KG
  RZC40 12.6KG
  RZEX40 15.1KG
EXQUISIT EQ22 13.1KG
  EQ22ADJ 14.8KG
  EQ32 14KG
  EQ32ADJ 15.6KG
  EQC20 12.6KG
  EQEX20 15.1KG
INFLEXION IF81 17.2KG
  IF81ADJ 18.9KG
  IF91 18.3KG
  IF91ADJ 19.9KG
  IF82 17.2KG
  IF82ADJ 18.9KG
  IF92 18.3KG
  IF92ADJ 19.9KG
  IFC80 14.3KG
  IFEX80 16.8KG
EESO ES52 16KG
  ES52ADJ 18.7KG
  ES62 16.4KG
  ES62ADJ 19.2KG
  ESC50 12.1KG
  ESEX50 15.5KG
  ES10 6KG
  ES20 7.6KG
  ES30 8.5KG
HORIZON HZ51 15.1KG
  HZ51ADJ 17.7KG
  HZ52 15.1KG
  HZ52ADJ 17.7KG
  HZ10 6.4KG
  HZ20 8KG
  HZ30 9.6KG
RIALTO RL21 17KG
  RL21ADJ 18.6KG
  RL22 16.9KG
  RL22ADJ 17.3KG
  RLC20 13.8KG
  RLEX20 15.8KG
OPTECH OP12 18.7KG
  OP12ADJ 21.2KG
  OPC10 12KG
  OPEX10 14.5KG
BLENHEIM BL21 16.9KG
  BL21A 19KG
  BL21ADJ 18.3KG
  BL22 16.9KG
  BL22A 19KG
  BL22ADJ 18.3KG
  BLC20 11.7KG
  BLC20A 13.8KG
  BLEX20 13.7KG
TIVERTON T550 12.3KG
  T550A 13.8KG
  T550ADJ 13.9KG
  T551 12.3KG
  T551A 13.8KG
  T551ADJ 13.9KG
  T552 12.3KG
  T552A 13.8KG
  T552ADJ 13.9KG
  TC550 11.7KG
  TC550A 13.2KG
  TEX550 13.7KG
  T990 14.3KG
  T990A 15.8KG
  T990ADJ 15.9KG
  T991 14.3KG
  T991A 15.8KG
  T991ADJ 15.9KG
  T992 14.3KG
  T992A 15.8KG
  T992ADJ 15.9KG
  TC990 12KG
  TC990A 13.5KG
  TEX990 14.5KG
TIVERTON LITE T880 14.6KG
  T880A 16.2KG
  T880ADJ 16.3KG
  T881 14.6KG
  T881A 16.2KG
  T881ADJ 16.3KG
  T882 14.6KG
  T882A 16.2KG
  T882ADJ 16.3KG
WAYVEE WV40 7.6KG
OPERATOR SCT4 8.9KG
  SCT4A 10.5KG
  SCT4ADJ 10.3KG
  SCD4 10.6KG
  SCD4A 12.3KG
  SCD4ADJ 12.1KG
  SCT5 9.5KG
  SCT5A 11.2KG
  SCT5ADJ 11KG
  SCT41 9.7KG
  SCT41A 11.3KG
  SCT41ADJ 10.8KG
  SCT51 10.3KG
  SCT51A 12KG
  SCT51ADJ 11.8KG
  SCTC4 10.1KG
  SCTC4A 11.7KG
  SCTC5 10.9KG
  SCTC5A 12.6KG
SC506 SCT506 10.8KG
  SCT506A 12.9KG
  SCT506ADJ 12.3KG
  SCT516 11.6KG
  SCT516A 13.7KG
  SCT516ADJ 13.1KG
  SCTC506 12.8KG
  SCTC506A 14.8KG
  SCTEX506 14.8KG
SC506/22 SCT506/22 10.8KG
  SCT506/22A 12.9KG
  SCT506/22ADJ 12.3KG
  SCT516/22 11.6KG
  SCT516/22A 13.7KG
  SCT516/22ADJ 13.1KG
  SCTC506/22 12.1KG
  SCTC506/22A 14.1KG
  SCTEX506/22 14.1KG
E-LITE SCT160 10.9KG
  SCT160ADJ 12.5KG
  SCT161 11.7KG
  SCT161ADJ 13.3KG
  SCTC160 12.2KG
  SCTEX160 13.9KG
LITE SCT152 15.5KG
  SCT152ADJ 17.1KG
TANGENT SCT20 11.9KG
  SCT20A 13.9KG
  SCT20ADJ 13.3KG
  SCT21 12.5KG
  SCT21A 14.5KG
  SCT21ADJ 13.9KG
  SCTC20 12.3KG
  SCTC20A 14.4KG
  SCTEX20 14.3KG
  SCT21X 14.1KG
  SCT21XA 16.2KG
  SCT21XADJ 15.5KG
TANGENT X SCT22X 14.1KG
  SCT22XA 16.2KG
  SCT22XADJ 15.5KG
  SCTC20X 12.3KG
  SCTC20XA 14.4KG
  SCTEX20X 14.3KG
ERGONOMIC OPERATOR SCT71 12.3KG
  SCT71A 13.8KG
  SCT71ADJ 13.9KG
  SCTC70 11.7KG
  SCTC70A 13.8KG
  SCTEX70 13.7KG
ERGONOMIC TASK 24 SCT121 19.6KG
  SCT121ADJ 21.8KG
  SCT91 19.9KG
  SCT91ADJ 22.6KG
SCORE SCT142 15.9KG
  SCT142ADJ 17.5KG
SCULPT SCT11 15KG
  SCT11ADJ 16.7KG
  SCT12 15KG
  SCT12ADJ 16.7KG
  SCTC10 12.9KG
  SCTEX10 14.9KG
INDUSTRIAL IND5 10KG
  IND5A 11.6KG
  IND5ADJ 11.4KG
  IND6 11.4KG
  IND6A 13KG
  IND6ADJ 12.8KG
  IND3 5.5KG
  IND4 6.9KG
VISTA VTA1 5.7KG
  VTA2 6.4KG
  VTA3 7.3KG
  VTA3W 8.5KG
  VTA4 7.7KG
  VTA10 7.7KG
  VTA11 8.7KG
EXCEED EX8 7KG
  EX8A 7.6KG
EXCEED PLUS EXP10 9.1KG
  EXP10WA 9.8KG
  EXP11 8.3KG
  EXP11A 8.9KG
  EXP11WA 9.4KG
CYRUS C55 15.4KG
  C20 8.7KG
  C30 14.1KG
CYRUS BARIATIC CHL60 21.7KG
  CHL65 24.8KG
WESTWOOD W11 7.1KG
  W60 13KG
TRYO TR1 6.1KG
  TR2 5.3KG
  TR11 7KG
  TR21 6.2KG
RADSTOCK R1 6.9KG
  R1W 9.4KG
  R2 8.2KG
  R3 9.3KG
  R4 11.3KG
SALTFORD 19 S1 5.2KG
  S2S 7KG
  S2SW 9.4KG
  C1 7KG
  C2 5KG
  L4 5.8KG
  L5 6KG
SALTFORD 25 S15 6.5KG
  S15AS 8.8KG
  S15ASW 11.3KG
  A1 8.3KG
  A13 10.8KG
  A2 11.9KG
GLOUCESTER G1 5.4KG
  G12 5.7KG
  G13 7.3KG
  G13W 8.5KG
  G14 6.4KG
  G15 8.3KG
MODIUS MD1 7KG
  MD2 7KG
  MD3 7KG
  MD4 7KG
ATHENA AT1 4.1KG
  AT1W 4.1KG
  AT2 4.2KG
  AT2W 4.2KG
  AT3 5.7KG
  AT4 4KG
  AT5 5.2KG
  AT5W 5.2KG
  AT6 3.7KG
  AT6W 3.7KG
  AT30 2.3KG
  AT25 7.1KG
REACT RE10 4.5KG
  RE11 5.5KG
  RE12 6KG
  RE10A 5.5KG
  RE11A 6.5KG
  RE12A 6.9KG
  RE10W 6KG
  RE11W 7KG
  RE12W 7.5KG
VERSIT VS10 5.5KG
  VS11 6.5KG
  VS12 7.1KG
  VS20 6.9KG
  VS21 7.9KG
  VS22 8.9KG
SKOLAR SK2 7.9KG
  SK6 8.5KG
  SK10 6.6KG
  SK41 3.8KG
  SK42 6.7KG
Banding and pricing

Please see a handy guide to which fabric falls under which category here.

What about if I want 2 different fabrics?    

Please note that if a chair is specified in two or more fabrics, the pricing will be based on the higher category fabric.

What if I can’t see the fabric I want?

If it’s a Bradbury fabric, they’ve been fully integrated with Camira now who have discontinued much of their ranges. This has left a bit of a gap in the market, especially in Category 1. We are working with alternative suppliers to source fabrics which have quality, colourway and price-point parity.

If you have a fabric in mind which is not listed, let us know! We are very happy to talk to suppliers to source other fabrics and provide you with a price based on that.

What’s the difference between a platinum and a chrome frame?

Shininess, essentially.

We powder coat platinum in house; it’s an epoxy spray finish and it’s is a more environmentally-friendly and less expensive chrome-imitation. Platinum is in effect, just another colour; relatively high gloss and like a polished aluminium base.  Chrome plate is a metallic coating applied to a steel frame, it has a mirror-finish and can’t be beaten on shine.

Direct Sales – can we do business?

Our business model has been to work closely with a large and very loyal dealer network. If you’re interested in our products, give us a call and we can look at how we can help.

Where can I find images, user instructions and other resources?

These are available for each of our furniture pieces on a product level. If what you require is not available here, give us a call and we’ll see what we can do.

How high do chairs stack?
Product Name Stacking capacity

Vista

Chairs

Stools

 

7

4

Exceed & Exceed Plus

4 (armchairs 3)

Radstock R1

4

Tryo

Trolley capacity

Unupholstered – 10

Upholstered – 6

Unupholstered – 25

Upholstered – 12

Saltford (ex C1 & C2)

4

Gloucester

4

Modius

Trolley capacity

10

32

Athena (except AT3)

4

React (without writing tablet)

Trolley capacity

Unupholstered – 10

Upholstered – 6

RE10 – 28

RE11 – 18

RE12 – 15

Versit

8

Which office furniture suppliers sell Summit products?

Give us a call and we’ll put you in touch with a local dealer who’ll look after you.

I have a query about a chair I've bought. What can I do?

Get in touch. Let us know what model, from which range and what the issue is.

It would help us if you could take a picture of the sticker on the base of the chair/furniture which says the model of the chair and when it was purchased. If there is any damage, a picture of the damaged part is also helpful to help us understand what’s happened and what solution we can offer.

Can I have a sample chair?

Of course.

Get in touch with info on the project, details of the chair required, and how many chairs will be involved and we’ll get a sample ordered for you.

You are welcome to keep and test the sample for 3 weeks. If you want to order a sample to keep in your showroom, pop that on the sample request and we can talk discounts.

How do I place an order?

To give accuracy a sporting chance, we only accept written orders.

There is an easy way to do it through the website by selecting the product you’d like to order, chose your fabric options then click, ‘Add to Quote’. If you’d like to order more than one type of product, go through that process again.  Then, if you are logged on as a Dealer, you can click ‘Place Order’. Done. If you are not logged in, you can ‘Place Enquiry’ and that quote will come through to our Customer Service team who will call you to discuss your specific requirements.

We’ll acknowledge the order as soon as possible and request you check the acknowledgement thoroughly to ensure we’ve accurately interpreted your requirements. If not, please contact us immediately, as we usually start cutting within a day of receiving an order. Alterations or cancellations beyond 24 hours of receipt of order, will incur a charge.

If you’d rather send us a purchase order, or just an email, that’s perfectly fine; can you just ensure the fabric choice for each section of the chair is really clear, please?

Options for each chair are listed on the website and with the chair in the guide and if any are required, please make that clear on your order too.

Got a question for us?

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